Good or Bad Customer Service Essay - 1102 Words

A large part of being a good service provider is ensuring customer convenience. Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customers point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers. Great food, high-traffic location, and super decor -- all are important to the restaurant business. If you take a close look at what†¦show more content†¦I took my family to our local McDonalds for lunch a week ago (after 1 pm) and waited in line for over 25 minutes with only 4 other customers in line before us. Of the two cash registers originally open, one lady (unable to read name covered by apron) left without informing the people in line directly in front of her that she was closing. The assistant manager (I assume since he had no name tag but was wearing a striped shirt (everyone else was wearing green shirts)) was called to the front 4 times to correct erroneous orders, and finally opened another register. Unfortunately, he waited on us. We ordered salad shakers that ended up being (at best) warm. He needed to return to the register for each item, and even then had the order messed up. He literally threw my childrens orders of French fries on the tray as well as their burgers. While we were waiting, I watched one rather slovenly worker (with a large grease stain and cheese on his BACK) throw a quot;to-goquot; bag and complain to the people in the back about being busy. There appeared to be more than enough people working, but planning and management were severely lacking. I recently visited another McDonalds in my area with my kids and my little cousin, then I have another disappointment. I ordered the kid meal for him; it came with a toy and a drink with the meal. I asked for milk, which to me is more nutritious than soda. Soda does have gobs of sugar in them, which is not healthy for any human young orShow MoreRelatedGood and Bad of Customer Service1142 Words   |  5 Pagesmany positive and negative customer service experiences. Customer service (ch.1 pg. 6) can be defined as â€Å"The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a matter that satisfies identified and unidentified needs.† In other words, it is the ability of a company and its employees to supply their customers’ wants and needs. Some organizations have well developed customer services departments, while other areRead MoreEssay about Service Recovery 949 Words   |  4 Pag esIn providing services to the customers, service recovery is a missing element. The effective service recovery process attracts customers as well as leaves a positive impact on them. Process of service recovery brings customers from their bad feelings and perceptions to the positive edge. Effective service recovery process is a major element in maintaining customer’s satisfaction and loyalty. (John Tschohl) The service recovery means the service provider taking some effective actions or steps toRead MoreCustomer Service Within The Workplace1346 Words   |  6 PagesBASICS OF CUSTOMER SERVICE WITHIN THE WORKPLACE The Echo 2012 Global Customer Service Barometer stated that â€Å"Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service† (3). Since business to customer interaction is a vital component in today’s economy, customer service is an essential topic that must be improved to consider a business successful with its attended audience. Formatting of this report includes the discussion of the conceptsRead MoreThe Rise Of Social Media1248 Words   |  5 PagesWhile the benefits of customer service and customer success are plentiful, many businesses still don’t pay enough attention to good customer service. This is partly because in the past, companies were a bit less likely to suffer greatly even if they didn’t always put the customer first. But the technological revolution has changed the way businesses need to look at customer service. The above benefits have become even more relevant and getting the customer service culture right can make or breakRead MoreCustomer Service Skills854 Words   |  4 PagesCUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship, conversation, or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people, as following, for thisRead MoreThe Customer Revenge Case Study970 Words   |  4 PagesBusiness Review Case Study : The Customers’ Revenge by Dan Ariely (December 2007) As an introduction of this case, a little recall of the facts may not harm anyone. Atida is a 70 year old motor company, producing and selling stylish and innovative cars and they have just launched a new one on the market : the Andromeda XL. The brand has many loyal customers and devoted fans among various clubs and communities. Jim MacIntire and his colleagues from the customer service department have tried to enhanceRead MoreCustomer Service Of Health Care1463 Words   |  6 PagesManagement 2213 26 November 2015 Customer Service in Health Care Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have training and meetings to improve customer service to our clients to help increase ourRead MoreGood Consumer Service: Company of Choice1032 Words   |  5 Pagesbusiness the main key is to have good customer service. The standpoint for any salespersons is to how they present themselves in the company. Companies that show extremely good customer service will normally become the company of choice because with good customer service comes with more customers from other companies. With good service support it is the easiest route to success in building a strong company with custom relations. When a customer sees that good service is provided they will most likelyRead MoreCustomer Complaints And Why It Is Important For Improving Customer Experience For The Future1738 Words   |  7 PagesIntroduction: I have chosen to write my reflective essay on customer complaints and why it is important to handle them effectively, how to learn from complaints and how my workplace can use a complaint as a way of improving customer experience for the future. Reflective learning encourages development and new approaches to learning (Brockbank et al, 2002). From what I understand, the purpose of reflective writing is to help us recognise the way we work at a deeper level. It is a process in whichRead MoreCustomer Service For Health Care1292 Words   |  6 PagesCustomer Service in Health Care Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels